Outpatient Pavilion FAQ


Q: What are signs and symptoms of infection?

A:

Redness, temperature, swelling, fever, chills, thick yellow or green drainage, foul odor from wound, and/or increased pain in the area. If you are experiencing these symptoms, please call the triage line or go to your local emergency room

Q: If I have a problem, can I just come to clinic?

A:

No, please call the triage nurse first (410-328-3179, option #5) to better understand your needs and direct you to the appropriate resources.

Q: Is this a walk in clinic?

A:

No, this is not a walk in clinic. Please make an appointment before your arrival.

Q: When does my team have clinic?

A:

Please call the clinic at 410-328-3179 (option #2) for more information.

Q: What if I need a pain medication refill?

A:

Pain medications may be requested by calling the triage line (410-328-3179, option #5). Narcotic prescriptions must be picked up in person or can be mailed. When picking up a medication, please bring a valid photo ID. Narcotics CAN NOT be called into a pharmacy. Please allow 1-2 business days for prescription refills. Do not wait until the last minute to request your medication.

Q: I can't find my physical therapy prescription, what do I do?

A:

Please call the triage nurse for a copy of your PT order to be faxed to your physical therapist.  Please provide the fax number where you would like it sent.

Q: How do I get to the Pavilion?

A:

From the main entrance: Follow the Pink Trauma Scrub Signs!

Head towards Au Bon Pain, make a right down the hallway directly across from M&T bank. Go to the end of the hallway into the shock trauma center. Elevators will be on your right. Take them to the ground floor. The Pavilion will be just around the corner (at the end of the hall). Make a left and go in the door on the right at the end of the hallway.

Q: What do I do once I get to the pavilion?

A:

Please sign in and wait for your name to be called. Please have your co-pay, ID, and insurance card ready for when you are called to register.

Q: How do I do pin care?

A:

Mix ½ peroxide and ½ normal saline. Use q-tips to clean around each pin site. Use one q-tip per pin site.

Q: How long do facial sutures stay in?

A:

Usually facial sutures stay in anywhere from 5-7 days.

Q: Post concussion symptoms:

A:

Headaches, dizziness, fatigue, irritability, anxiety, insomnia, loss of concentration and memory, noise and light sensitivity. These symptoms are typical after having a concussion; however, if symptoms become worse or do not resolve, please make an appointment to see your team or go to the emergency department.

Q: Why am I constipated?

A:

Narcotics are often the cause of constipation. Narcotics slow down your bowel and make it more difficult to have a bowel movement. Often times patients are prescribed Colace (stool softener) and/or Senna (laxative). Be sure to have a nice healthy balanced diet that includes a lot of fiber. High fiber foods include fruit, vegetables, whole grains, nuts, and legumes. If for some reason you begin to vomit after eating, develop pain, or continue to not have a bowel movement, please call the triage nurse or go to your local ER.

Q: I have papers that need to be filled out for my lawyer, work, Medicare/Medicaid, workers compensation, etc. Where can I get this done?

A:

Medical forms 410-328-6758. Forms are not filled out during your clinic appointment. Medical forms usually take about 10-12 business days for the forms to be filled out. You can find the office in the basement of the trauma building.

Q: I need copies of my medical records, where can I get them?

A:

Medical records 410-328-5706. This office is located on the first floor near the Shock Trauma Registration desk.

Q: I need copies of my CT, films, MRI, XRAYs, where can I get them?

A:

Film library 410-328-2590. This is located on the second floor of the north hospital (near the gift shop).

This page was last updated: December 18, 2013

         
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