Billing and Financial Assistance
The hospital bill includes the cost of your room, meals, 24-hour nursing care, laboratory work, tests, medication, therapy, and the services of hospital employees. You will receive a separate bill from your physicians for their professional services. If you have questions about your bills, please call the number printed on each statement.
The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. Keep in mind that your policy is a contract between you and your insurance company. That means you are responsible for paying any charges not paid by your insurance.
If you have questions about your hospital bill, please contact our Patient Financial Services offices.
8:00 a.m.–4:30 p.m.,
Monday – Friday
29515 Canvasback Drive,
Easton, MD 21601
or 410-228-5511, ext. 8605
University of Maryland Shore Regional Health will attempt to contact patients when services are scheduled to verify demographic and insurance information in advance. This “pre-registration” process will reduce wait times for registration and will avoid potential billing problems. Thank you for assisting our staff when they contact you. We will make every attempt to verify your benefits before your scheduled visit, but it is your responsibility to ensure that services performed will be covered by your insurance company and that all appropriate referrals and authorizations have been obtained by you or your physician. You should contact your insurance company prior to your visit to ensure your services will be covered and to determine your payment responsibility. If prior authorization is required, please ensure that your physician has done so.
University of Maryland Shore Regional Health understands that patients may be faced with a difficult financial situation when they incur medical bills that are not covered by insurance. We encourage every patient and family to pursue all available programs that may be offered through the local Departments of Social Services. There are many programs that you and your family may be eligible for, including pharmacy coverage and children’s programs, even if your income may be above state guidelines. Shore Regional Health can offer financial assistance to our patients who are denied state assistance. Please speak with a Financial Services Representative to determine if you may be eligible for either full or discounted services under this program. You may also contact our Financial Assistance Coordinator at 800-876-3364, extension 8619 for further information. Our financial aid programs will only apply to your hospital bills, and again, we encourage you to contact the Department of Social Services for assistance in paying all your medical bills. We may reschedule or delay non-emergency services until financial assistance or payment arrangements have been made. Please contact our office immediately to discuss the options that may be available to you.
This page was last updated: June 17, 2014