Emergency Services

Shore Regional Health’s Emergency Services are provided in four locations: UM Shore Medical Centers at Chestertown, Dorchester, and Easton, and the UM Shore Emergency Center at Queenstown. Each center is open 24/7. Additionally, Express Care is provided at UM Shore Medical Center at Easton, 11 a.m. – 9 p.m., seven days a week.

UM Shore Medical Center at Chestertown -- The Emergency Department entrance is in the front of the hospital along Brown Street.

UM Shore Medical Center at Dorchester —The Emergency Department entrance is accessible from the main drive on the right side of the hospital, down the ramp to the lower level.

UM Shore Medical Center at Easton -- The Emergency Department entrance is on the south side of the hospital past the Freeman Outpatient Center entrance, accessible from either Washington Street or West Earle Avenue.

UM Shore Emergency Center at Queenstown -- The entrance, on the side of the building, is clearly visible from Shoreway Drive.

UM Shore Regional Health Emergency Services are equipped to handle nearly any emergency situation, and are staffed by Board-certified doctors, nurses and technicians who have received advanced training in emergency care for patients with a wide array of serious injuries and illnesses.  These include:

  • breathing problems

  • heart problems (including chest or arm pain)

  • stroke

  • loss of consciousness or seizure

  • severe dizziness

  • infant illness

  • poisoning or drug overdose

  • severe burns

  • cuts, punctures, bites

  • child, spouse or elder abuse

  • mental health problems, such as hallucinations (seeing or hearing things that aren't there), threat or suicide attempt, other change in mental status

  • rape, assault or other injury sustained during a violent crime

On occasion, a patient whose condition is so critical as to warrant more advanced, tertiary care will be transferred to another larger hospital, such as the University of Maryland, once the initial stabilization and management of life threatening emergencies has occurred.

What to Bring

An Access Representative will request billing information such as the patient’s address and phone number, and type of health insurance. If possible, having ID and insurance cards available is helpful.

Triage

The triage nurse is the first person whom patients see in the Emergency Department. The nurse’s role is to inquire about symptoms; take blood pressure, temperature and pulse; and record a short medical history of the illness or injury. (If there is immediate bed availability in the Emergency Department, the patient may be placed promptly.) The triage process determines when and how patients receive treatment in the Emergency Department to ensure that patients with the most serious needs are treated first. Triage classifies patients according to need, as follows:

  • Emergent - those who have a life-threatening illness or injury

  • Urgent - those who are in stable condition, but need help as soon as possible

  • Non-urgent - those who have minor problems or chronic complaints

A patient whose condition is deemed non-urgent may be required to wait to be seen, for one or more of the following reasons: because other patients require immediate treatment; beds or treatment rooms need to be prepared; or ambulances bring in more critical patients.  The triage nurse and/or volunteer staff are there to assist and to answer questions or concerns, and should be made aware of new or worsening symptoms. 

Emergency and Express Care Treatment

After triage, the patient is seen by an Emergency Medicine doctor unless his or her doctor has made specific arrangements to come to the Emergency Department. Depending on the symptoms, patients may be treated immediately, sent to registration, asked to wait in the lobby until they can be registered, or, if at Easton, or sent to Express Care (11 a.m. and 9 p.m., daily). Patients in Express Care may be sent to Emergency due to overcrowding in Express Care or the need for laboratory testing.

Family and friends who bring a patient to Emergency Department may be separated from the patient, particularly if he or she urgently needs treatment or laboratory tests; or if other patients who are seriously ill arrive and visitors are asked to return to the waiting area.

In both Emergency and Express Care, treatment and test results take time. After treatment, a patient may be asked to additional tests and then return for further treatment; admitted to the hospital; or discharged with written instructions for post-Emergency Care, which may include follow-up with a primary care practitioner or specialist.

Billing

Patients receiving care in the Emergency Department receive at least two bills, depending on their health insurance and the number of different services provided. The Emergency Department bill is separate from the doctor's bill and the radiology bill (if imaging is involved). No one is turned away from the Emergency Department due to inability to pay for care.

This page was last updated: October 8, 2014

         
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