Patients & Visitors

Make An Appointment

Telephone numbers and online resources to help you schedule an appointment.

My Portfolio

Welcome to MyPortfolio -- a confidential, easy-to-use site that connects you to your health care information at home, at work or on the road 24/7. It uses the latest technology to keep all information completely private.

Visiting Hours

Visits from family and friends are important to your recovery. Our visitation program is designed solely to aid the recovery of our patients by providing a secure, supportive, and healthful environment. Please ask your friends and family to observe the visitor guidelines posted at the hospital.

Insurance Plans

The hospital bill includes the cost of your room, meals, 24-hour nursing care, laboratory work, tests, medication, therapy, and the services of hospital employees. You will receive a separate bill from your physicians for their professional services. If you have questions about your bills, please call the number printed on each statement.

Health Records

Learn how you can get a copy of your health record from a University of Maryland Shore Regional Health facility. 

Patient Safety and Quality

When a hospital stay is needed, there are some things you can do to help you or your family member receive the highest quality and safest care.

Joint Commission Public Notice

University of Maryland Shore Medical Center at Chestertown is fully accredited by The Joint Commission (TJC). Our commitment to our community for the provision of quality and safe care is a cornerstone of our organization. Community involvement is essential to our continuous growth and the ongoing improvement of our services.

Pastoral Care

The Department of Clinical Ethics and Spiritual Care offers services to patients, families, caregivers, and staff with the mission to provide direct care to the entire community.

Emergency Services

Shore Regional Health’s Emergency Services are provided in four locations: UM Shore Medical Centers at Chestertown, Dorchester, and Easton, and the UM Shore Emergency Center at Queenstown. Each center is open 24/7. Additionally, Express Care is provided at UM Shore Medical Center at Easton, 11a.m. – 9 p.m., seven days a week. 

Flowers/Cards

Information on how to send cards and flowers to patients' rooms.

Hotels

Conveniently located hotels in Cambridge, Chestertown, Easton, and Queenstown.

Parking

Safe, convenient patient parking is available at all University of Maryland Shore Regional Health facilities.

Phone Numbers

Main numbers for each medical center location and phone numbers for each department.

Patient Admission & Registration

It is the goal of Shore Regional Health to ensure that all patients at every location receive efficient, effective, and compassionate care during their treatment.

Patients should bring the following information when registering for admission to or treatment at all Shore Regional Health hospitals and other facilities:

  • Insurance card

  • Medicare/Medicaid card

  • Referral forms from your physician (if required by your insurance carrier)

  • Worker's compensation information (if applicable)

  • Driver's license

  • Co-pay or deductible

  • Pre-admission form (if not previously submitted)

Certain forms authorizing treatment and the release of medical information to other providers are given to patients for their signature at the time of admission. Also, every admitted patient is required to wear a hospital-issue ID bracelet during the length of his or stay.

Detailed information for patients and visitors may be accessed via this link to the Shore Regional Health Patient Handbook.

Non-Discrimination Policy

It is the policy of all University of Maryland Shore Regional Health hospitals and facilities to provide services to all persons regardless of race, color, age, national origin, sex, religion, or disability. This non-discrimination policy applies to all facilities and programs of the hospital.

Patient Financial Services 

The Patient Financial Services offices provide information and assistance to patients concerning billing to Medicare, Medicaid, and other insurance carriers. Access Representatives are available prior to a patient’s admission, as well as during a hospital stay, to assist with all matters related to hospital charges, including billing procedures, insurance coverage, payment arrangements, etc. Access Representatives for Shore Regional Health may be reached as follows:

  • UM Shore Medical Center at Chestertown – 410-778-7668

  • UM Shore Medical Centers at Dorchester and Easton – 410-822-1000, ext. 1020

Estimated Charges for Common Inpatient Procedures

Estimated Charges for Common Ancillary Services

Advance Directives

All patients have the right to make decisions about their medical care, including whether or not to refuse medical and surgical treatment and to prepare Advance Directives. Patients should bring copies of their Advance Directives with them; any patient who has not completed one may access the “Five Wishes” Advance Directive form and instructions via this link: http://www.shorehealth.org/services/advance/instr.shtml

Where to Go for Admission

UM Shore Medical Center at Chestertown

  • General Admission: Patients should visit the Information Desk in the main lobby of the hospital, where specific instructions and directions will be provided by staff on duty.

  • Emergency Admission: The Emergency Department entrance is past the main entrance to the hospital, at the corner of Brown Street and Roberts Drive.

UM Shore Medical Center at Dorchester

  • General Admission: Patients should go through the main entrance and through the doors on the right marked “Surgery Registration,” then turn left. The office will be on the right.

  • Emergency Admission: The Emergency Department entrance is accessible from the main drive on the right side of the hospital, down the ramp to the lower level.

UM Shore Medical Center at Easton

  • General Admission: All patients are admitted in the Freeman Outpatient Center on the south side of the hospital next to the parking lot.

  • Emergency Admission: The Emergency Department entrance is on the south side of the hospital past the Freeman Outpatient Center entrance, accessible from either Washington Street or West Earle Avenue.

UM Emergency Center at Queenstown

  • The Emergency Center entrance on the side of the building is clearly visible from Shoreway Drive.

What to Bring

Our hospitals offer private and semi-private rooms, each with its own bathroom. Patients are advised to bring sleepwear, robes and slippers; however, jewelry, cash and valuable items should not be kept in patient rooms. Shore Regional Health cannot be responsible for personal items kept in patient rooms.

Interpreters

Language interpretation services are available for patients and their visiting family members, as follows:

  • UM Shore Medical Center at Chestertown – Human Resources, 410-778-7668, ext. 4044, Monday through Friday, 8 a.m. to 4:30 p.m. At other times, patients may dial 0 for the hospital telephone operator and request Language Line Service. Arrangements also can be made for a certified sign language interpreter, if needed.
  • UM Shore Medical Centers at Dorchester and Easton – Inform your Access Representative upon admission that a Language Line Service will be needed. Arrangements also can be made for a certified sign language interpreter.

Pastoral & Spiritual Care 

In all Shore Regional Health hospitals, a chaplain is available to respond to patients' spiritual needs, and each hospital maintains a chapel for use by patients and their families or other visitors seeking a quiet place for prayer, meditation, and reflection. To speak to the chaplain, a patient should inform his or her nurse, who will contact the chaplain on call.

Smoking

For the health of our patients, visitors and staff, all Shore Regional Health facilities are smoke-free. Smoking is prohibited inside all buildings, and also on outdoor areas of our facilities, including entrances, sidewalks, and parking lots (including inside vehicles).

Telephone and Television Services

All patient rooms have telephone and television service at no cost, except the critical care units, which have television service only. Also, cell phone use is prohibited in the critical care units and limited in many other areas of Shore Regional Health facilities. 

Mail

Hospital volunteers deliver mail daily to patients; any mail arriving after a patient’s discharge will be forwarded to the home address on record. Mail to patients should include the name of the recipient, the room number, and the name and address of the hospital.

Food and Nutrition Services

Shore Regional Health is committed to providing fresh, nutritious and appetizing meals to hospital patients. Inpatient food service is available from 6 a.m.-6 p.m. daily. Each of the three hospitals has a cafeteria with limited hours and vending machines.

Blood Bank

Patients and their family members and friends are encouraged to donate blood and become members of the regional blood donation center, Blood Bank of Delmarva. Patients who are not members of the blood bank may be charged a blood replacement fee. For blood donor information, call the Blood Bank of Delmarva at – 800 548-4009, or visit www.delmarvablood.org.

Gift Shops

The three hospitals operate gift shops that are accessible from the main entrance lobby. Staffed by their respective Auxiliary volunteers, these shops maintain varying hours of operation and carry a wide array of gifts, flowers, cards, snacks, and reading material.

This page was last updated: February 10, 2015

         
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