Welcome Letter

To Our Community,

Jeffrey A. Rivest

Jeffrey A. Rivest
President and CEO

The University of Maryland Medical Center (UMMC) is a nationally recognized academic medical center with a long history of providing outstanding primary care and high technology specialty care. Everyday, our physicians, nurses and other care providers serve individuals and families throughout the state and surrounding areas. UMMC is one of only four hospitals in Maryland to receive Nursing Magnet Designation, the highest nursing quality award in the nation. Only 5 percent of U.S. hospitals have achieved Magnet status. In addition, UMMC is also one of only two hospitals nationwide to be named a Leapfrog Group "Top Hospital of the Decade" for patient safety and quality of care. The award recognizes UMMC's inclusion on the Leapfrog Top Hospital list every year since it began in 2006. These awards indicate significant achievements in serving our patients and their families.

Providing the safest, highest quality, cost-effective care possible to our patients is our primary mission. But we also believe our responsibility reaches beyond the patients who pass through our doors. UMMC's philosophy is simple: "Healthy communities are empowered communities."

Building effective partnerships entails reaching beyond our campus and deeply into the communities themselves and building on the knowledge and expertise of our partners. It means providing compassionate services and, just as importantly, sharing our knowledge, strengthening health awareness and building informed trust. To meet that obligation, our staff reach out and touch many in the community who have never passed through our doors. We do so by offering a vast array of preventive health education, outreach, and screening services to individuals, families, and entire communities, both locally and globally. We do so most effectively by actively working with community partners who have a common interest in health empowerment.

To guide our outreach in the community, we have adopted 5 principles which we believe will strengthen our partnerships and efforts to empower the communities we serve:

  • Understanding Needs and Resources: Listening to patients, families and communities; understanding their needs as they define them; taking into account existing community resources as assets for strengthening empowerment.
  • Sharing Information: providing and receiving information vital to the communities' interests, awareness and decision-making in health and other areas of interest.
  • Open Communication: creating forums for the ongoing sharing of community and Medical Center views, interests and perspectives.
  • Consultation: sharing plans for programs, projects, research, employment and other activities that may impact the communities we serve; sharing our knowledge and expertise so the community can make informed decisions and responses.
  • Reciprocity: working to ensure that UMMC, our stakeholders and communities are commonly engaged in decision-making and programmatic actions serving our mutual interests, providing mutual benefits and executed with mutual respect.

From July 1, 2008, through June 30, 2009, more than 36,400 patients were admitted and discharged from UMMC. Forty-two percent of those patients were from Baltimore City, 33 percent were residents of Central Maryland, 17 percent reside in the rest of the state and 8 percent were from other national and international locations. Thousands more have been touched by the health education, screenings, research, partnerships and more held in communities. None of this would be possible without the strong academic partnership between the Medical Center and the University of Maryland and its professional schools of Medicine, Nursing, Pharmacy, Dentistry, and Social Work.

We are committed to excellence, to delivering state-of-the-art care with compassion to individuals and their families and, just as importantly, to empowering entire communities to good health. We hope this will convey our dedication to making a difference.

This page was last updated: July 10, 2013

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